Policies
Everything TapBerry commits to in writing, in plain language. If a clause is unclear, that is our problem to fix — write to support@tapberry.io and we will rewrite it.
Terms of Service
The agreement between TapBerry and a shop that subscribes — what we provide, what it costs, and how either side ends it.
Privacy Policy
What personal data we hold for shop owners and for their customers, why, for how long, who processes it, and how to get it deleted.
Loyalty Programme Terms
The terms a customer accepts when they add a shop’s card to their phone. The shop runs the programme; TapBerry runs the card.
Acceptable Use Policy
What a shop may not do with the messaging and customer data the platform gives it. Mirrors the Google Pay & Wallet acceptable use rules.
Billing, Refunds & Cancellation
Pricing, the billing cycle, what happens when a payment fails, and how to cancel. Stripe requires this to be public before it will activate an account.
Cookies
What we store in a browser and why. Short, because the answer is a session cookie and nothing else.
Access or Delete Your Data
How a customer or a shop owner asks for a copy of their data, corrects it, or has it erased — and how long that takes.
Sub-processors
Every third party that touches customer data, what it does, and where it stores it.
Reaching us
A person answers, within one working day, usually within an hour. For anything about a policy on this page, write to support@tapberry.io.
Contact support