Billing, Refunds & Cancellation

• AED 149 per shop per month. Billed monthly in advance.
• AED 50 one-off setup fee, charged with the first month. It covers building your card and printing your first counter stand.
• No fee per customer, per stamp, per message or per wallet pass. The bill does not grow because the programme worked.
• Prices exclude VAT, which is added where it applies. Replacement counter stands beyond the first are charged at cost and quoted before printing.
• Each branch is a separate subscription. Branches can share one customer card.

By card, through Stripe. We never see or store your card number — Stripe holds it and we hold a customer reference.

The first charge is taken when your card goes live, and every renewal falls on the same day of the month after that. You get an invoice by email each time, and every invoice is in your dashboard under Settings.

Nothing switches off that day. You get 7 days of grace, and inside that window someone from TapBerry calls you — a failed card is almost always an expiry date, a bank block or a travel notification, not a decision to leave.

If it is still unpaid after 7 days, the account freezes: the counter scanner locks and cards stop updating. Balances are not deleted and nothing is lost. Paying reactivates everything exactly as it was.

Cancel whenever you like. There is no notice period, no cancellation fee and no minimum term. Tell us from the support page, by WhatsApp, or from Settings in your dashboard.

The service runs until the end of the month you have already paid for. After that we send one final message to your card holders telling them the programme has ended, so nobody is left holding a card they think still works.

You can export your customer list before you go, and for thirty days afterwards. Ask and we will send it as a spreadsheet.

• First month, no questions. If TapBerry is not working for your shop within thirty days of going live, tell us and we refund the first month and the setup fee in full.
• Our fault, we refund. If the service was unusable for a meaningful part of a month because of something on our side, we refund that month or credit the next one, whichever you prefer.
• Part-months are not pro-rated by default. If you cancel mid-month the service runs to the end of the period you paid for. If you cancelled because something was broken, ask — we would rather refund than argue.
• Charged by mistake? Tell us and we reverse it, same day where the payment is still reversible.

Refunds go back to the card that was charged, usually within five to ten working days depending on the bank. Ask at support@tapberry.io.

At least thirty days' notice by email before any price change. If you do not want it, cancel before it takes effect and you will never be charged the new price.

Please tell us before opening a chargeback. A dispute takes weeks and a phone call takes minutes, and we have never refused a refund we owed. Reach us on the support page — within one working day, usually within an hour.