Support
A person answers, not a ticket queue. If your counter is down, that is an emergency and we treat it as one.
+971 55 580 9735
Fastest. Send a photo of the screen if something looks wrong.
support@tapberry.io
Best for anything with a document attached — invoices, exports.
Phone
+971 55 580 9735
A real person answers. If the counter is down, call rather than write.
Before you write
A customer’s card stopped updating
Usually the pass was removed and re-added, or the phone blocked updates. Send us the customer’s mobile number and we will check the ledger and re-issue the pass. The balance is never lost — every stamp is a permanent entry, not a counter we overwrite.
The counter scanner won’t scan
Check the phone is online, then have the staff member sign in again with their PIN. If the phone was replaced or wiped, the shop owner generates a new pairing code from Staff in the dashboard — there is no public sign-in for the scanner by design.
You need another counter stand
Tell us the shop and how many. Reprints are charged at cost and quoted before we print. New stands are usually with you inside a week.
A customer wants their data deleted
Send them to the data request page, or forward the request to us. It is free, it does not need a reason, and it is normally done the day we verify the number.
You hold a shop's card and something is wrong
Rewards and what they are worth are set by the shop — for a refused reward, talk to the shop. For anything about the card itself, the balance, or your data, come to us. Write from any channel above with the mobile number you joined with.
Policies and terms: tapberry.io/legal